Download issues

• I placed an order on this site and now I don't know how or where to download it.
• I downloaded my file, but now I can't find the file on my computer.
• I have downloaded my file, but the file won't open / play / work.

Payment issues

• Trying to make payment, but the credit card isn't accepted?
• I need an invoice / receipt from an order I placed here.
• I just want to buy the music so I can listen to it, I don't want to pay $30 for that!

Listening to previews and downloading preview files

• Is there a quicker and more convenient way to browse your music library?
• How can I download preview files without the "preview... shockwave-sound.com..." voiceover?
• How can I download the preview files / comp files to my computer?
• How do I listen to previews right in my web browser?

Pricing / Standard License vs Extended License

• Get a discount by using the Affiliate program
• How do I know whether I need the "Standard License", "Extended License", "Widest License", or "Web Applications License"?
• How much does the Standard License cost and how much does the Extended License cost?
• Can I upgrade my license from Standard to Extended or Widest?
• Get a discount by buying in bulk

License terms and allowed use of music

• Can you tell me if I would be allowed to use your music in my project?
• Am I allowed to use the same track in two different projects, if I've only purchased one music license? Or will I need to have two separate licenses, one for each project, even though it is the same track?

Web Application License questions

• What is the "Web Application License" and do I need this license?

YouTube use / YouTube copyright info

• Received a 'copyright notice' on your YouTube video?
• Can I use your music in my YouTube videos?

Help with finding a suitable track for my project

• Can you suggest a track from your catalogue that sounds like...

For musicians / contributors

• I'm a musician and I'd like to have my music sold at Shockwave-Sound.com

Newsletter subscription, unsubscription

• How can I unsubscribe from the newsletter?
• How can I subscribe to the monthly newsletter?
• What is the Shockwave-Sound.com Newsletter?